Privacy Policy

This privacy policy sets out how Magnolia Electrics collects and processes your personal data when you use this website, magnoliaelectrics.co.uk, including any information you may provide through our site when you make an enquiry or request a quote.

Magnolia Electrics is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Changes to this privacy policy:
Future changes to this website's privacy policy will be published on this page.

Please check back frequently for any updates or changes to this privacy policy.
This policy is effective from 25th January 2021.

By providing us with your data, you warrant to us that you are over 18 years of age or older.
We do not collect any Sensitive Data about you (race or ethnicity, religious beliefs, political...).

Magnolia Electrics is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy policy notice).

Our full contact details are:
Full name of legal entity: Magnolia Electrics
Postal address: 225 New Street, Blackrod, Bolton BL6 5AT

Email address: magnoliaelectrics [at] gmail.com

The purpose of this notice is to explain how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) and the PECR (Privacy and Electronic Communications Regulations).

If you are not satisfied with any aspect of how we collect and process your data, we should be grateful if you would contact us so that we can try to resolve the matter for you. You also have the right to complain to the Information Commissioner’s Office (ICO), the data protection regulator in the UK (www.ico.org.uk).

It is important that the details we hold about you are accurate and up to date. If at any time your personal information should change, please do let us know.

Where we are required to collect personal data by law, or under the terms of the contract between us, and you do not provide us with that data when requested, we may not be able to perform the contract (to deliver goods or services to you) and we may have to cancel the service you have ordered but if we do, we will notify you at the time.

Our lawful basis for collecting & processing your information
When we need to communicate with you, or to perform a contract between us.
Where we need to comply with a legal or regulatory obligation.
For our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

We do not share any of your data with any third party for marketing purposes.

The kind of data we collect from you and why
This website may collect and process data that you provide to us about you, for example through filling out forms, and other information that we automatically collect from you, not excluding communications with us by post or telephone. Personal data means any information capable of identifying an individual. It does not include anonymised data.

Where we are relying on your consent to process your personal data we will make this clear at the point of collection.

Enquiry Form
We use the details you submit (Full name, telephone and email address) to reply to the query you send us.

Technical Data we do collect
Analytics data from providers such as Google (anonymised data).

Who do we share your information with?

For effective governance, we may have to share your personal data with other parties:

Service providers of IT and system administration services, mailing platform.
Professional advisers such as consultancy, banking, legal, insurance and accounting services.
As required by law, we may disclose information to government bodies and law enforcement agencies for their own purposes.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law.

International Data Transfers

Your information, including personal information and technical data that we collect from you, is transferred, stored and processed by our third party service providers who are part of the EU-US Privacy Shield or any successor framework (AWS Amazon, Google Analytics) in the United States of America, or GDPR compliant in the EEA.

Countries outside the European Economic Area (EEA) do not always provide the same satisfactory levels of protection to personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria. Therefore, whenever we transfer your personal data out of the EEA, we always make sure a similar degree of security is implemented by at least one of the following conditions:

We will only transfer your personal data to a country that has been deemed to provide an adequate level of protection for personal data by the European Commission.
Where we use certain service providers, we may use a specific code of conduct approved by the European Commission.
Where we use service providers based in the United States of America who are part of the EU-US Privacy Shield or any successor framework which requires them to provide similar protection to personal data shared between Europe and the USA.

Should none of the above safeguards be available, we may request your explicit consent before any transfer.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason which is compatible with the original purpose. If we need to use your personal data for any other unrelated purpose, then we will notify you and we will explain the legal ground of processing. We may process your personal data without your knowledge or consent where this is required or permitted by law.

Data Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

In the event of a personal data breach, we will notify you and the ICO regulator within 72 hours.

How long do we keep your information?

We will not retain your data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations. The only exceptions are where:

The law requires us to keep basic information (including Identity, Contact, Financial & Transaction Data) for 7 years for tax purposes.

You exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law.
Under some circumstances we may anonymise any personal data for statistical purposes.

Your legal rights

You may request details of personal information which we hold about you under the Data Protection Act 1998. Under certain circumstances, as an individual whose personal data we process, you have:

The right to be informed about the collection and use of your personal data.
The right to request correction of your personal data.
The right to erasure (in limited circumstances).
The right to object to the processing of your personal data.
The right to request restriction of processing your personal data.
The right to withdraw your consent to receiving our newsletter.

Learn more about your rights at ico.org.uk

You will not have to pay a fee to access your personal data (or for any of your other rights). However, we may charge a fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request under these circumstances.

We may also need specific information from you to confirm your identity to us, and to ensure your right to access your personal data (or to exercise any of your other rights). This is as a security measure to ensure that your personal data is not disclosed to any person who has no right to receive it.

If you have any specific data protection queries or concerns, we do try to reply to all requests within one month. Occasionally, it may take us longer, should your request be more complex or you have made several requests. In this case, we will notify you and keep you updated.

Third party links and content

A link to a third-party website does not imply endorsement - you must use your own judgement to decide whether the information or service on that website is suitable for your needs. If a website is not linked to ours, this does not mean or imply that it is unsatisfactory. The linked websites are regularly reviewed in the light of customer usage and feedback.

We are not responsible for the content of any linked website and cannot take responsibility for the consequences of your using the information or services on linked websites.

We cannot guarantee that these links will work all of the time either.

Websites that we link to may have "Terms and conditions" that are different from ours.

Playing / viewing videos on this website may allow third parties to collect anonymised data about you for statistics purposes and share it with us.

Cookies

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline them if you prefer. This may prevent you from taking full advantage of the website. Please refer to our Cookie Policy..

Security and virus protection

No data transmission over the internet can be guaranteed as totally secure. While we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, such transmission is at your own risk.

We will not be liable for any damages or loss arising out of or resulting from any unauthorised access to, alteration to or modification of information contained on this website.

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